Manager, Sales Support Specialists (International)
New
T
TwilioSaaS
UK or IrelandFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Salesforce
Requirements
- 5+ years of experience in Sales, Sales Operations, Sales Support, or Revenue Operations within a high-growth SaaS environment
- 2+ years of direct people management experience with a focus on coaching and professional development
- Proven technical proficiency in Salesforce
- Proven technical proficiency in CPQ (Configure, Price, Quote) workflows
- Proven technical proficiency in deal desk mechanics
- Strong analytical skills with the ability to track team capacity, SLAs, and utilization rates
- Experience managing remote or distributed teams across EMEA and/or APJ
- Proficiency in Spanish, French, German is a plus but not required
- Direct Sales experience as an Account Executive, or equivalent
Responsibilities
- Directly manage and lead a regional team of Sales Support Specialists, providing day-to-day guidance, performance management, and professional mentorship.
- Standardize regional playbooks for Tasks, Tickets, Cases, and Deal-related Workflows to ensure global consistency and accountability.
- Analyze team utilization and performance metrics to shift from anecdotal feedback to data-driven resourcing decisions.
- Optimize SSS:AE alignment to ensure Account Executives receive equitable and efficient support for high priority deals.
- Collaborate with the Chief of Staff and cross-functional Ops teams to identify and solve recurring bottlenecks in the sales workflow.
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