Operations Support Associate
New
B
Belltower Fund GroupFund Administration
Philippines, US business hours overlapContractEntry
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 1–3 years
- Required Skills
- Microsoft ExcelMicrosoft OfficeGoogle Workspace
Requirements
- 1–3 years of experience in operations support, administrative roles, back-office operations, or customer service
- Strong attention to detail and ability to follow step-by-step procedures accurately
- Excellent organizational skills and ability to manage multiple tasks simultaneously
- Strong written and verbal communication skills in English
- Comfortable learning and working with new software tools and systems
- Reliable internet connection and ability to work remotely during US business hours overlap
- Proficiency with Google Workspace or Microsoft Office (Excel, Docs, Sheets)
- Experience with financial reconciliations (a plus, not required)
- Experience with CRM systems, workflow tools, or data entry platforms (a plus, not required)
- Background in finance, banking, BPO, or financial operations (a plus, not required)
Responsibilities
- Execute daily operational tasks within Flowdash workflow queues according to established procedures
- Process routine administrative tasks including data entry, document organization, and status updates
- Monitor and respond to operational requests and inquiries following standard operating procedures
- Support wire processing workflows by preparing documentation and tracking approvals
- Assist with organizing and filing fund documents, investor records, and operational correspondence
- Maintain accurate data across multiple systems and flag discrepancies to senior team members
- Help prepare standard operational documentation using templates and established formats
- Coordinate with internal teams to gather required information and documentation
- Track task completion against service-level agreements (SLAs) and escalate issues when needed
- Follow detailed process documentation and checklists to ensure accuracy and consistency
- Participate in process improvement initiatives by identifying inefficiencies and suggesting solutions
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