Ecommerce Operations & Customer Support VA

New

Hunt StHomewares and Furniture Retail

Philippines, AU business hours (approx. 9 AM - 5 PM, Monday to Friday)ContractMiddle

Salary1600 - 2200 AUD per month

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Job Details

Proven Shopify admin experience (product uploads, collections, and content pages)
Strong attention to detail with a focus on data accuracy and content quality
Intermediate Google Sheets / Excel skills (comfortable with live, formula-driven spreadsheets)
Excellent written English for customer and internal communication
Experience handling ecommerce customer emails and order communications
Ability to follow structured briefs and work independently with minimal supervision
Available within 1–2 weeks and able to commit to 40 hours per week
Ability to use AI to support content creation, automation, and quality checking

Upload and build products in Shopify including descriptions, images, variants, dimensions, and care instructions
Manage site merchandising including collection ordering, category setup, and featured product placement
Ensure product page accuracy, consistency, and brand alignment across all listings
Update website content such as banners, landing pages, navigation, and CMS pages
Manage daily online customer enquiries and email communications
Handle post-purchase communications including order updates, dispatch notifications, delivery timelines, and follow-ups
Coordinate Click & Collect orders for homewares and furniture with warehouse and retail teams
Manage order exceptions including cancellations, refunds, exchanges, and damaged goods via Shopify and related systems
Respond to urgent stock and delivery enquiries in a timely and professional manner
Maintain product information in Google Sheets (PIM data including attributes, dimensions, colours, and season codes)

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