AU Operations & Customer Service Virtual Assistant
H
Hunt StE-commerce
Philippines, AESTFull-TimeMiddle
Salary1200 - 1500 AUD per month
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Job Details
- Languages
- Near-perfect written and spoken English
- Required Skills
- Microsoft ExcelGoogle SheetsNotion
Requirements
- Near-perfect written and spoken English
- Strong attention to detail
- Good organisational skills and ability to work through daily checklist-style tasks consistently
- Reliable and proactive work ethic
- Confidence using technology and learning new systems quickly
- Basic competency with Excel and Google Sheets, including working within sheets that contain formulas and macros/VBA
- Ability to follow documented processes and work independently within clear guidelines
- Willingness to attend weekly or fortnightly Zoom meetings
- Prior experience in customer service, e-commerce, retail, or admin support (preferred but not essential)
- Familiarity with eBay seller workflows (preferred but not essential)
- Familiarity with Notion (preferred but not essential)
- Practical familiarity with AI tools and AI-assisted workflows (preferred but not essential)
- Familiarity with shipping, fulfilment, or postal administration (preferred but not essential)
Responsibilities
- Manage online customer service enquiries in a professional and highly literate manner
- Resolve routine complaints and issues within the parameters provided by management
- Identify matters that require escalation and package the relevant information clearly for review
- Track refunds issued and maintain accurate records
- Prepare labels, pick lists, and related data so the packaging team has prepared documents before entering the office
- Assist with inbox management and general operational administration
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