Bilingual Call Center/Sales Coordinator (English-Spanish)

Mangone Law FirmImmigration Law

Colombia. MexicoFull-TimeMiddle

Salary10 - 18 USD per hour

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Job Details

Languages: English, Spanish
Experience: Minimum 2 years of experience

Requirements

Minimum 2 years of experience as a Sales Coordinator in BPO or Sales Call Center
Bilingual (Spanish / English) – fluent in speaking and writing (B2 level)
Experience with HubSpot CRM
Proven experience coordinating and motivating sales teams, preferably in remote environments
Track record in implementing strategies to increase lead-to-sales conversion rates
Strategic Operational Planning: Designing quarterly goals (Sales Boulders)
Managing high-availability schedules
Sales Coaching: Execution of daily training programs based on high-performance methodologies, such as Cardone
Lead Quality Control: Supervision of the client acquisition flow and prospect classification (Lead Scoring)

Responsibilities

Execute daily coaching programs and follow-up meetings to motivate the team to exceed commercial targets
Implement strategies to raise the monthly conversion rate by at least 5 percentage points
Ensure that 90% of prospects advancing to consultation are properly qualified, working hand-in-hand with the Marketing team
Serve as the "Guardian of the Phone," actively reviewing and mitigating missed calls from potential clients to ensure no one goes unanswered
Design and present weekly KPI dashboards and quarterly "Sales Boulders" to guide strategic decision-making

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10 - 18 USD per hour

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