Care Coordinator (Spanish & English Proficiency)
S
SnappyCXHome care
Location: Colombia. Anywhere remote, Willingness to work full-time within the client time-zone. Monday – Thursday, 9:00 a.m – 5:00 p.m(EST); Friday, 9:00 a.m – 4:00 p.m (EST)Full-Time
Salary not disclosed
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Job Details
- Languages
- Excellent command of English, both spoken and written
- Required Skills
- Microsoft ExcelMicrosoft OfficeEHRHIPAA
Requirements
- Care coordination experience (preferably within a home care or a similar healthcare coordination role)
- Familiarity with home care scheduling software (e.g. HHAeXchange, Epic, Athenahealth, or similar EHR systems)
- Good communication skills—comfortable managing a high call volume and building rapport over the phone
- Knowledge of industry regulations and compliance requirements (e.g., HIPAA, state home care regulations)
- Strong organizational and multitasking abilities, with attention to detail
- Proficiency in Microsoft Office (Word, Excel, Outlook) and willingness to learn care-management or scheduling systems
- Compassionate, service-oriented mindset and ability to remain calm under pressure
- A working laptop or computer with the following specifications: RAM: Minimum 8GB; Laptop: 8th generation (8000 series) Core i5 or higher; Desktop: Ryzen 5 3000 series or higher, or Core i3 10th generation or higher; Mac: Core i5 2017 or higher, Core i7 2016 or higher
- Internet: A reliable connection with speeds of 20mbps or higher
- Previous experience working remotely is highly desirable
Responsibilities
- Handle high volume of incoming calls (80+ per week), serving as the primary contact for clients, families, caregivers, referral sources, and healthcare professionals
- Coordinate care, patient referrals, timely scheduling of initial and follow-up appointments
- Review doctors’ notes, upload prescriptions, and confirm care plans are current and accurate
- Schedule, reschedule, and monitor care assignments across multiple care locations using cloud-based scheduling systems
- Use scheduling and care-management software to log updates, track staff assignments, and manage caseloads
- Confirm patient attendance, monitor treatment progression, and follow up with providers to ensure continuity of care
- Maintain accurate client records, document all communications, and update care plans as needed
- Conduct provider follow-ups and manage escalations according to established Standard Operating Procedures (SOPs)
- Communicate with field staff, clients, and internal departments to maintain adequate coverage and seamless care operations
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