Bilingual Medical Virtual Assistant (Spanish - English)
W
Winning AssistantsHealthcare
Philippines. Venezuela, Bolivarian Republic of. Colombia. Nicaragua. Mexico. Argentina, 8:00 am to 5:00 pm Pacific Standard TimeFull-TimeJunior
Salary6 - 8 USD per hour
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Job Details
- Languages
- Spanish, English
- Experience
- Minimum 1 year of experience
- Required Skills
- EHR
Requirements
- Minimum 1 year of experience in a remote healthcare or medical administrative role
- Proven experience in insurance verification tasks is a plus
- Proven experience in appointment scheduling and patient coordination
- Proven experience providing billing support is a plus
- Experience in behavioral health or therapeutic/clinical settings (Preferred)
- Experience working with EHR systems (Preferred)
- High proficiency in Spanish and English (spoken and written)
- Experience handling high-volume calls in a professional manner
- Strong attention to detail, particularly in clinical documentation
- Proven ability to follow detailed SOPs and work independently with minimal supervision
- Comfortable working in a fast-paced environment
- Self directed learner
- Must have relevant work experience
- Reliable laptop or desktop computer
- High-speed internet connection (minimum 10 Mbps)
- Noise-canceling headset
- Webcam for virtual meetings
- Quiet, professional workspace
Responsibilities
- Handle all incoming and outgoing calls in both Spanish and English languages
- Manage email communications and client correspondence
- Independently execute and follow a detailed 20-step SOP workflow, including appointment scheduling, session documentation, verification processes, and client data/patient records management
- Manage billing and invoicing processes
- Provide general administrative and operational support
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