Customer Service Representative (Spanish & English)
New
Remote (Mexico)Full-TimeSenior
Salary7 USD per hour
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Job Details
- Languages
- Spanish and English
- Experience
- 5 years of experience
- Required Skills
- Customer service
Requirements
- Strong Spanish and English communication skills, both written and spoken
- A minimum of 5 years of experience in customer service within the call center industry
- Experience in billing and invoicing is considered an advantage
- Access to their own laptop or PC
- A high-quality headset
- Reliable high-speed internet
- Backup internet connection
Responsibilities
- Respond to client inquiries in both Spanish and English via phone, email, and chat with professionalism and clarity.
- Help gather, organize, and relay client information to ensure attorneys and legal teams have accurate and timely details.
- Maintain client records, update case management systems, and ensure information is accurately documented.
- Provide compassionate, responsive, and solution-oriented support to clients navigating sensitive legal matters.
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