Medical Customer Service Representative (Bilingual English/Spanish)
New
P
PavagoHealthcare
Mexico. Colombia. Brazil, U.S. Business HoursFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Fluent English & Spanish (Written + Verbal)
- Experience
- Minimum 1 year of customer service experience
- Required Skills
- Customer serviceCRMSlackHIPAA
Requirements
- Minimum 1 year of customer service experience
- Fluent English and Spanish communication skills (written and verbal)
- Experience using CRM systems
- Experience using Slack
- Experience using Zoom
- Experience using Remote communication tools
- Comfortable managing multiple communication channels simultaneously
- High school diploma required
- Reliable remote work setup and stable internet connection
- Ability to work aligned with LATAM/U.S. business hours
- Healthcare, medical support, or patient services experience preferred
- Associate’s or Bachelor’s degree preferred
Responsibilities
- Respond to patient inquiries via phone, email, and chat
- Provide clear information regarding medical services, appointment scheduling, billing questions, and insurance-related inquiries
- Deliver compassionate, patient-first customer service in every interaction
- Assist patients with scheduling and rescheduling appointments
- Maintain accurate patient interaction records within the CRM
- Ensure documentation is complete, organized, and compliant with HIPAA
- Troubleshoot service-related or platform-related issues
- Communicate effectively with internal teams to improve workflow efficiency
- Participate in onboarding, training, and ongoing development sessions
- Contribute to process improvements and support team collaboration
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