Bilingual Medical Receptionist / Front Desk Virtual Assistant
New
S
Staffing for DoctorsHealthcare
Nicaragua. Colombia. Peru. El Salvador. Honduras. Guatemala, Monday through Friday, 9am-5pm, EST.ContractMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent in English and Spanish, both spoken and written.
- Required Skills
- EHRHIPAA
Requirements
- Female candidate required per client preference.
- Fluent in English and Spanish, both spoken and written.
- Strong English communication skills with a neutral/American-sounding accent.
- Previous experience as a Medical Receptionist, Healthcare Virtual Assistant, or similar patient-facing role.
- Experience with EMR/EHR systems for entering patient information.
- Strong appointment scheduling and patient communication experience.
- Ability to manage a high volume of inbound calls in a fast-paced environment.
- Excellent multitasking, organizational, and time-management skills.
- Reliable internet connection and professional remote workspace.
- Hands-on experience with ModMed (preferred).
- Experience using Nextiva or similar VoIP/phone systems (preferred).
- Experience supporting a Women's Health or OB/GYN practice (preferred).
Responsibilities
- Answer a high volume of inbound patient calls across multiple practice locations.
- Schedule, confirm, reschedule, and manage patient appointments.
- Respond to routine patient questions professionally and accurately.
- Enter and update patient information in the practice's EMR system.
- Manage incoming and outgoing calls using Nextiva.
- Coordinate with the front-desk team via Google Chat.
- Maintain patient confidentiality and HIPAA standards.
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