Bilingual Virtual Medical Admin Receptionist
P
Pure Balance ChiropracticChiropractic Care
Nicaragua. Colombia. Peru. Honduras. El Salvador. Guatemala, 10:00 AM–7:00 PM ESTFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Bilingual English/Spanish
- Experience
- At least 2 years of experience supporting a U.S.-based medical practice
- Required Skills
- Customer serviceLead GenerationHIPAA
Requirements
- Bilingual English/Spanish proficiency (Required).
- At least 2 years of experience supporting a U.S.-based medical practice.
- Strong verbal and written English and Spanish communication skills.
- Prior experience with medical appointment scheduling.
- Proven experience in high-volume inbound and outbound phone environments.
- Excellent patient/customer service skills.
- Strong organizational skills and attention to detail.
- Ability to maintain HIPAA compliance and patient confidentiality.
- Proficiency in task ownership and follow-through.
- Professional and confident phone presence.
Responsibilities
- Manage high-volume inbound and outbound patient communications across telephone channels.
- Schedule new patient appointments and ensure accurate documentation.
- Follow up promptly on missed calls, inquiries, and prospective patient leads.
- Perform insurance verification and navigate Personal Injury and Workers' Compensation case requirements.
- Communicate professionally with patients, attorneys, law offices, insurance representatives, and adjusters.
- Conduct outbound lead generation and business development activities to support DOT examination business.
- Maintain patient confidentiality and adherence to HIPAA standards.
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