Healthcare Virtual Assistant
New
H
Hunt StHealthcare
Philippines, AU business hours (approx. 9 AM - 5 PM, Monday to Friday)ContractMiddle
Salary2000 - 2400 AUD per month
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Job Details
- Languages
- English
Requirements
- Previous experience as a Medical VA, Healthcare Admin Assistant, or Customer Support role in healthcare.
- Excellent spoken and written English communication skills.
- Strong patient-facing professionalism with a calm, courteous, and empathetic demeanor.
- Proven problem-solving skills and ability to think independently.
- Comfortable handling phone calls and written correspondence.
- High attention to detail and strong organizational skills.
- Ability to manage multiple tasks in a fast-paced environment.
Responsibilities
- Manage inbound and outbound patient calls with a professional and empathetic approach.
- Respond to patient inquiries via email, chat, SMS, or other communication channels.
- Schedule, reschedule, and confirm patient appointments.
- Maintain and update patient records accurately in the clinic’s CRM, EMR, or scheduling systems.
- Assist with follow-ups, reminders, and patient coordination.
- Handle administrative tasks such as data entry, document management, and reporting.
- Escalate urgent concerns or complex patient issues to the appropriate healthcare staff.
- Support billing inquiries, insurance verification, or referrals as required.
- Ensure all communication is clear, accurate, and aligned with patient care standards.
- Maintain strict confidentiality and compliance with patient data privacy requirements.
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