Medical Virtual Assistant - Healthcare / Sleep Clinic
P
PearlHealthcare
Bogotá, Bogota, Colombia. Buenos Aires, Buenos Aires, Argentina. Mexico City, Mexico. Metro Manila, Philippines. Central Visayas, Philippines. Davao Region, Philippines, CSTFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Microsoft ExcelGoogle Sheets
Requirements
- Strong technical proficiency navigating portals, PDFs, secure websites, and fax dashboards
- Excellent organizational skills with experience managing structured, repetitive workflows
- High attention to detail with the ability to detect discrepancies or missing items
- Consistent performance processing repetitive tasks at speed and accuracy
- Clear written communication for updates, documentation, and escalations
- Reliable, process-driven work style with strict adherence to SOPs
- Nursing Background
- Proficiency with Email and communication tools
- Proficiency with PDF tools and document download utilities
- Proficiency with Secure provider portals
- Proficiency with Fax dashboards and online fax systems
- Proficiency with Internal proprietary platforms (training provided)
- Proficiency with Spreadsheet tools (Google Sheets, Excel)
Responsibilities
- Monitor email inboxes, fax dashboards, provider portals, and secure websites throughout the workday
- Download all incoming records, invoices, and documents promptly
- Ensure correct file naming, logging, and storage based on internal standards
- Maintain uninterrupted monitoring coverage to prevent missed items
- Update and manage structured tracking sheets documenting all channels and timestamps
- Follow a consistent monitoring cadence to ensure full coverage across all accounts
- Validate that all expected sources have been reviewed with no gaps
- Categorize documents into primary types (invoices vs. medical records)
- Upload files into the correct sections of internal proprietary systems
- Ensure all uploads meet accuracy, formatting, and completeness expectations
- Communicate with internal teams regarding missing documents or unresponsive providers
- Flag outdated or unusual provider websites requiring specialized handling
- Provide concise, timely updates and escalate issues as necessary
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