Mental Health / Behavioral Health Medical Virtual Assistant - Receptionist
New
W
Winning AssistantsBehavioral Health
Philippines, 8:30 AM – 4:30 PM EDTFull-TimeMiddle
Salary5 - 6 USD per hour
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Job Details
- Languages
- English
- Required Skills
- Microsoft ExcelCustomer support
Requirements
- Proven experience in a Behavioral Health / Mental Health practice.
- AdvancedMD proficiency (Mandatory).
- Excellent English communication skills with minimal to no accent.
- Strong multitasking and organizational skills.
- Experience handling high-volume phone calls.
- Ability to work independently and proactively.
- Professional, compassionate, and patient-focused attitude.
- Reliable high-speed internet connection (minimum 10 Mbps).
- Professional, quiet home workspace.
Responsibilities
- Answer inbound calls promptly and manage multiple simultaneous calls.
- Manage provider calendars and handle appointment scheduling and rescheduling.
- Conduct new client intakes and verify patient information.
- Generate reports in AdvancedMD.
- Create summary reports for billing using Excel/MS Office.
- Respond to patient inquiries via phone, email, and messaging platforms.
- Follow up on missed appointments and no-shows.
- Support billing turnaround timelines.
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