Healthcare Virtual Assistant - Patient Scheduling & Aesthetic Sales Support
W
Winning AssistantsHealthcare
Philippines, PDTFull-TimeMiddle
Salary5 - 6 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
Requirements
- Healthcare experience is REQUIRED
- Experience in medical office, clinic, or patient-facing healthcare role
- Sales or upselling experience preferred
- Experience with EClinicalWorks (ECW) is a plus
- Medical / Clinical Knowledge
- Understanding of medical terminology
- Ability to explain services clearly to patients
- Familiarity with healthcare workflows
- Excellent phone communication skills
- Pleasant, confident, and professional tone
- Strong listening skills and empathy
- Ability to create a positive patient experience
- Ability to guide patients toward booking services
- Results-driven mindset
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Must be available for video meetings with your camera on (when needed)
- Reliable laptop or desktop computer
- High-speed internet connection (minimum 10 Mbps)
- Noise-canceling headset
- Webcam for virtual meetings
- Quiet, professional environment
Responsibilities
- Answer all incoming patient calls promptly (no missed calls)
- Schedule and manage patient appointments
- Maintain excellent phone etiquette and patient experience
- Ensure patients feel heard, supported, and valued
- Educate patients on services such as laser treatments, weight loss, and wellness programs
- Identify patient needs and recommend appropriate services
- Confidently upsell and convert inquiries into booked appointments
- Support marketing efforts through patient conversations
- Handle prior authorization requests
- Coordinate referrals with other providers
- Ensure all documentation and approvals are completed accurately
- Respond to patient inquiries and follow-ups
- Work within EClinicalWorks (ECW) for scheduling and documentation
- Use RingCentral for phone communication
- Navigate multiple systems and patient management tools
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