Operations Supervisor - Healthcare Billing (WFH)
New
M
Manila RecruitmentHealthcare SaaS
Manila, Metro Manila, Philippines, US business hours (night shift in the Philippines)Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3-5+ years
- Required Skills
- Microsoft ExcelGoogle SheetsCRM
Requirements
- 3-5+ years of experience in operations supervision, team leadership, customer service management, billing operations, or a similar people-management role.
- Proven experience directly managing frontline teams, preferably in customer service, operations support, billing, or shared-services environments.
- Strong ability to supervise daily execution while also identifying opportunities to build better processes and stronger operating discipline.
- Experience working with ERP, CRM, billing, helpdesk, or workflow management platforms; familiarity with Odoo or similar systems is strongly preferred.
- Advanced proficiency in Excel or Google Sheets with strong attention to detail and confidence working with operational data.
- Excellent English communication skills, both verbal and written, with the ability to lead remote teams and communicate clearly with internal stakeholders.
- Strong judgment, problem-solving ability, and confidence in handling escalations, competing priorities, and process exceptions in real time.
- Ability to work in US business hours (night shift in the Philippines) in a fully remote environment.
- Reliable internet connection and home office setup suitable for leading remote operations teams.
- Comfortable operating across multiple systems with partially manual processes.
- Startup experience is mandatory due to high ambiguity, fast scaling, and evolving operational structure.
Responsibilities
- Directly manage the Billing team and Customer Service Representatives, setting clear expectations for daily execution, responsiveness, accuracy, and accountability.
- Serve as the immediate day-to-day leader for both groups, ensuring coverage, productivity, and consistent follow-through across the operations department.
- Act as the official representative of the Operations Team and primary point of contact when the Director of Operations is absent or unavailable.
- Act as the first escalation point for the Billing and Customer Service teams on day-to-day operational concerns, customer-impacting issues, workflow blockers, and process questions.
- Break down critical operational workflows into clearly defined stages, owners, and triggers so that tasks move smoothly from one step to the next.
- Oversee end-to-end processing of fully signed NPs, ensuring each case progresses through required operational steps accurately and on time.
- Provide oversight of validation logic for records being entered into operational tracking sheets, ensuring that information is accurate before it moves downstream into billing and reporting.
- Own day-to-day oversight of manual exceptions such as start date changes, contract term changes, pricing adjustments, and subscription updates.
- Work closely with the Director of Operations to surface operational friction points, support process redesign, and help operationalize new workflows or system enhancements in Odoo.
- Track team performance, workflow completion, backlog levels, and recurring operational issues using practical scorecards and reporting tools.
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