Business Operations Associate
C
Cerula CareDigital Health
Fully remote (based in US or Canada)Full-TimeMiddle
Salary100000 - 120000 USD per year
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Job Details
- Experience
- 3 years of total experience
- Required Skills
- Project ManagementBusiness DevelopmentMarket Research
Requirements
- Consulting pedigree required: prior experience at a major management consulting firm (e.g., McKinsey, BCG, Bain, or equivalent)
- 3 years of total experience, with a track record of driving complex projects to completion
- Demonstrated ability to synthesize ambiguous information into clear recommendations and structured deliverables
- Develop and maintain a core sales and marketing toolkit — including pitch decks, one-pagers, and short-form video content — leveraging AI tools
- Experience working in or adjacent to healthcare is a plus; willingness to become a domain expert quickly is required
- Familiarity with AI tools (e.g., Claude, ChatGPT, or similar) and a genuine curiosity about how they can be applied to business operations
- Bachelor’s degree required
- Advanced degree (MBA or similar) a plus
Responsibilities
- Partner closely with the CEO, Chief Medical Officer, and Head of Provider Success team to develop marketing materials, frameworks, and analyses that support health plan and health system partnerships.
- Serve as a connective tissue between BD, clinical operations, and product to ensure alignment during partnership onboarding and expansion.
- Serve as the project manager for all new customer implementations.
- Own preparation for high-stakes external meetings, including executive briefings, partnership pitches, and RFP responses – end to end.
- Conduct market research, competitive analysis, and opportunity sizing to inform BD strategy and prioritization.
- Help manage the BD pipeline: track progress, surface blockers, and ensure follow-through across stakeholders.
- Evaluate, select, and implement AI tools that meaningfully improve how our team works — with a focus on business development, operations, and clinical workflows.
- Drive organization-wide AI adoption through hands-on training, clear documentation, and the ongoing support that turns new tools into lasting habits.
- Own the monthly clinical and operating rhythm that results in accurate billing and invoicing with a focus on maximizing revenue.
- Partner with product, clinical and finance stakeholders to continuously refine end-of-month processes & tools as our patient population and partner base grows.
- Manage and advance special projects and strategic initiatives that don’t have a natural home in an existing function.
- Build out processes and systems that help Cerula scale: operating cadences, reporting structures, and team communication norms.
- Act as a trusted thought partner to senior leadership, helping stress-test ideas and drive decisions to closure.
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