- Conduct warm, empathetic outreach to cancer patients referred by their oncologists.
- Explain behavioral health services and the Collaborative Care Model to prospective members.
- Supervise, coach, and develop a team of Engagement Specialists through regular 1:1s and performance feedback.
- Oversee and optimize the Patient Relationship Management (PRM) function and platform (e.g., Tellescope).
- Design, configure, and test PRM workflow and automation updates.
- Collaborate with clinical teams and oncology practices to improve referral and onboarding processes.
- Maintain accurate, timely documentation of member interactions via EHR charting.