- Oversee corporate and public training programs from initial planning through delivery and follow-up.
- Transition closed sales into active projects and document client requirements, customizations, and SOW details.
- Manage client communications, delivery resources, program logistics, attendee inquiries, and post-session follow-up.
- Monitor business performance, project scope, vendor and venue costs, and other delivery economics.
- Gather client feedback, conduct facilitator debriefs, and ensure project closure protocols are followed.
- Improve workflows, documentation, systems, operating rhythms, templates, reports, and delivery checklists.
- Forecast capacity and allocate delivery resources across corporate and public programs.
- Coordinate product launches, curriculum updates, marketing schedules, and cross-functional operational initiatives.
- Maintain training materials and version control, and track Certified Trainer delivery requirements.
- Administer project and delivery tools, including Asana, Zoom, Miro, Mentimeter, and Jotform.
Business OperationsAsanaProcess improvement