Senior Training Business Operations Lead
New
K
KotterLeadership development
This is a Remote, U.S.-Based position.Full-TimeLead
Salary85,000 - 120,000 USD per year
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Job Details
- Experience
- 5+ years of relevant experience in business operations, training operations, program operations, service delivery, or a related field.
- Required Skills
- Business OperationsAsanaProcess improvement
Requirements
- Bring 5+ years of relevant experience in business operations, training operations, program operations, service delivery, or a related field.
- Have a bachelor's degree or equivalent practical experience; a master's degree or MBA is a plus.
- Have experience managing complex operational workflows and coordinating multiple stakeholders, priorities, and deadlines.
- Demonstrate the ability to improve processes, systems, or operating practices and implement lasting changes.
- Have experience using data, reporting, and performance metrics to identify issues, evaluate results, or inform decisions.
- Bring business and financial acumen, including understanding operating costs, resource utilization, and profitability factors.
- Have strong planning and organizational skills, with the judgment to prioritize and adapt.
- Have excellent written and verbal communication skills and the ability to build effective cross-functional relationships.
- Be comfortable working independently, navigating ambiguity, and influencing without formal authority.
- Be proficient with business productivity tools and operational systems; CRM, learning management, scheduling, or reporting platforms are a plus.
Responsibilities
- Oversee corporate and public training programs from initial planning through delivery and follow-up.
- Transition closed sales into active projects and document client requirements, customizations, and SOW details.
- Manage client communications, delivery resources, program logistics, attendee inquiries, and post-session follow-up.
- Monitor business performance, project scope, vendor and venue costs, and other delivery economics.
- Gather client feedback, conduct facilitator debriefs, and ensure project closure protocols are followed.
- Improve workflows, documentation, systems, operating rhythms, templates, reports, and delivery checklists.
- Forecast capacity and allocate delivery resources across corporate and public programs.
- Coordinate product launches, curriculum updates, marketing schedules, and cross-functional operational initiatives.
- Maintain training materials and version control, and track Certified Trainer delivery requirements.
- Administer project and delivery tools, including Asana, Zoom, Miro, Mentimeter, and Jotform.
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