Senior Director of Business Operations, Experiential Events
New
J
JobgetherExperiential marketing and events
Work remotely from anywhere in the United States., Ability to operate primarily on Eastern TimeFull-TimeDirector
Salary$180,000–$200,000 per year. Performance bonuses: Additional compensation based on performance.
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Job Details
- Experience
- 8–10 or more years of operations leadership experience
- Required Skills
- Business Operations
Requirements
- 8–10 or more years of operations leadership experience in a deadline-driven, client-service environment.
- Experience in an agency, production, experiential marketing, events, or a similar industry is preferred.
- Demonstrated experience designing, implementing, and enforcing operating processes that improve consistency, efficiency, accountability, and scalability.
- Ability to work directly with teams, understand operational details, solve practical problems, and support day-to-day execution.
- Expertise in capacity planning, resource allocation, hours forecasting, project budgeting, profitability management, and margin optimization.
- Experience developing KPIs, dashboards, and scorecards to measure operational efficiency, financial performance, delivery quality, and business growth.
- Ability to develop managers, set expectations, coach performance, and lead through others.
- Ability to address performance gaps, maintain standards, escalate issues, and ensure teams follow established processes.
- Ability to establish alignment, consistency, and accountability across geographically distributed teams.
- Clear, direct communication and strong follow-through, including translating operational challenges into actionable leadership recommendations.
- Familiarity with a formal operating framework such as EOS is a plus.
- Ability to operate primarily on Eastern Time and travel occasionally as business needs require.
Responsibilities
- Design, implement, and improve standard operating procedures, workflows, and operating rhythms across the client and project lifecycle.
- Establish consistent project setup, scoping, staffing, execution, and close-out practices.
- Ensure projects meet deadlines, maintain clear client communication, and achieve financial targets.
- Own hours forecasting and capacity planning across proposal, project, and support teams.
- Oversee project budgets, labor hours, costs, margins, and change-order pricing and approvals.
- Develop dashboards, KPIs, and reporting systems for project health, profitability, resource capacity, and operational risks.
- Lead weekly operating rhythms, clarify priorities and responsibilities, escalate issues, and prepare leadership updates.
- Coach and develop team leads and program managers through expectations, scorecards, and performance discussions.
- Build repeatable operating standards and use performance insights and lessons learned to improve processes and project outcomes.
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