Bilingual Patient Scheduling Coordinator - Behavioral Health

Philippines. Mexico. Honduras. Colombia. Costa Rica. Argentina, any other LATAM country, Eastern Daylight TimeFull-TimeMiddle

Salary6 - 7 USD per hour

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Job Details

Languages: English, Spanish

Requirements

Experience in medical, behavioral health, psychiatry, or mental health settings
Prior experience as a Medical Receptionist or Medical Admin Assistant
Strong written communication skills for patient-facing email and text scheduling
Highly organized, reliable, and role-focused
Ability to work independently with full ownership of scheduling responsibilities
Experience in appointment setting is a strong plus
Experience using AthenaHealth, Google Chat, and RingCentral
Bilingual English/Spanish – highly preferred
Proficient in speaking and writing English & Spanish very clearly
Relevant work experience
Able to submit an NBI clearance and/or Local Police Clearance background check before onboarding
Available for video meetings with camera on (when needed)
Reliable laptop or desktop computer
High-speed internet connection (minimum 10 Mbps)
Noise-canceling headset
Webcam for virtual meetings
Quiet, professional workspace environment

Responsibilities

Schedule patient appointments accurately and efficiently
Send appointment reminders and follow-ups
Manage and update patient records
Handle patient inquiries and correspondence professionally via email and text
Coordinate scheduling needs with healthcare professionals
Manage and support telehealth platforms
Handle email and text management, including sorting, prioritizing, responding, and sending newsletters when needed
Schedule appointments primarily via text and email, with occasional outbound calls if required
Independently manage scheduling workflows as the sole scheduling owner
Maintain consistency, accuracy, and professionalism in all patient-facing communication

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