Engagement Representative I (Seasonal)

Patriot SoftwareTech

100% remote, 10 am - 7 pm ETTemporaryEntry

Salary20 USD per hour

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Job Details

Experience: 1-2+ years

Requirements

High School Diploma, GED, or equivalent
1-2+ years of inside customer sales experience (SaaS preferred)
Exceptional customer service skills, including strong verbal and written communication
Proficient with technology, with the ability to quickly learn and adapt to new software and tools, including AI
Able to work independently while effectively collaborating with team members through remote and in-person interactions, including attending meetings as needed
Must have the ability to handle sensitive customer information securely and adhere to the company’s data protection protocols
Strong attention to detail with the ability to accurately document customer interactions in a timely manner
Efficiently manage multiple tasks simultaneously, including answering customer calls, responding to emails, and handling chats
Able to use strong problem-solving skills and think quickly on your feet
This role requires sitting or standing for extended periods (8+ hours) while working on a computer
Consistent, Reliable High-Speed Internet Access
Dedicated, quiet workspace free from distractions

Responsibilities

Contact potential customers and follow up with leads to discuss how Patriot’s software can benefit their business
Make connections with customers by providing personalized customer service via phone, live online chat, or email
Guide new customers through the initial setup process
Use knowledge of Patriot’s accounting and payroll software to answer customers’ questions
Be an internal customer advocate to help influence product development and new features
Constantly learn and expand on your software knowledge, our new features, and accounting and payroll skills
Work with a team to help solve customer problems and highlight the value of our software

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20 USD per hour

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