Customer Service Representative
New
J
Jacuzzi GroupManufacturing
United StatesFull-TimeJunior
SalaryAt least 21 USD per hour
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Job Details
- Experience
- 2+ years of customer service, accounts support or related experience preferably in a B2B, manufacturing, Supply Chain, or order processing environment.
- Required Skills
- SalesforceMicrosoft Excel
Requirements
- 2+ years of customer service, accounts support or related experience preferably in a B2B, manufacturing, Supply Chain, or order processing environment
- Strong verbal and written communication skills
- Proficiency with customer service and CRM systems (Salesforce preferred)
- Proficient in Microsoft Excel
- Strong problem-solving, organizational, and attention-to-detail skills
- Ability to work independently and collaboratively in a team environment
- Commitment to delivering excellent customer service
- Ability to work remotely
Responsibilities
- Serve as the primary support contact for all warranty claims
- Create and foster business relationships with assigned accounts
- Owns all communications from Dealers via phone, email and Salesforce cases
- Proactively communicate warranty claims with customers
- Process Customer warranty claims, prepares correspondence and fulfills customer needs to ensure customer satisfaction
- Ensures calls, emails, and Dealer Portal inquiries are answered in a timely, efficient and knowledgeable manner
- Maintain accurate documentation within CRM and internal systems (Salesforce Preferred)
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