Sales Support Representative
New
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Noctrix HealthMedical Device
Remote (U.S.-based), 8:00 AM – 5:00 PM EST; 8:00 AM – 5:00 PM CST; 8:00 AM – 5:00 PM PSTTemporaryMiddle
SalaryAt least 60,000 USD per year
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Job Details
- Experience
- 1–3 years of experience
- Required Skills
- SalesforceHIPAA
Requirements
- 1–3 years of experience in healthcare, sales support, customer service, or a related field
- Bachelor’s degree preferred, or equivalent work experience
- Experience with Salesforce or similar CRM systems preferred
- Familiarity with HIPAA and handling PHI required
- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
- Strong verbal and written communication skills
- Excellent organizational skills and attention to detail
- Ability to manage multiple priorities with urgency and accuracy
- Relationship-building and interpersonal skills
- Problem-solving mindset with a proactive approach
- Comfortable working cross-functionally with sales and operations teams
Responsibilities
- Communicate with healthcare providers (HCPs) and clinic staff via phone, email, and fax to obtain required patient documentation
- Proactively follow up on missing or incomplete information to ensure timely order progression
- Review incoming documentation for accuracy, completeness, and compliance
- Track and manage order status from initiation through completion
- Utilize Salesforce (or similar CRM) to document interactions and track order progress
- Maintain accurate and timely records to ensure data integrity
- Establish key contacts within partner clinics, including referral coordinators and navigators
- Identify workflow inefficiencies and recommend improvements
- Support sales teams with account updates, documentation summaries, and follow-ups
- Contribute insights on trends, barriers, and opportunities within assigned territories
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