Customer Support Representative
S
SpinesBook Publishing
Argentina. Córdoba Province, Argentina, ESTFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- SalesforceCRM
Requirements
- Fluent in spoken and written English with excellent grammar and communication skills
- Prior experience with Salesforce, Metorik, WooCommerce, or similar CRM/eCommerce platforms
- Strong organizational and multitasking skills
- Excellent verbal communication skills, especially for phone support
- Ability to manage follow-ups and take ownership of cases
- Ability to work flexible hours, including late evenings in the EST time zone and potential weekend shifts
- Candidates based in Córdoba must be open to transitioning to a future hybrid work model if required
- A reliable internet connection and a quiet work environment for remote communication
- A team player who can also work independently and communicate effectively across
- Experience in a remote support role
- Familiarity with eCommerce operations
- Ability to adapt in a fast-paced environment
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Handle a high volume of calls and messages in a timely and professional manner
- Manage and resolve cases in Salesforce, ensuring accurate tracking and follow-ups
- Act as the primary point of contact for customers post-publication (e.g., royalties, copies, general inquiries)
- Maintain clear and effective communication with customers and internal teams
- Collaborate across teams to resolve issues and improve processes
- Multitask across different tools and platforms while staying organized
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