Customer Operations Specialist

Mexico. Colombia. Argentina. Costa Rica. Jamaica, U.S. Business HoursFull-TimeMiddle

Salary not disclosed

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Job Details

2-4+ years of experience in contract administration, operations, billing, or customer support roles
Proven experience managing high-volume administrative or outreach-driven workflows
Hands-on experience with CRM systems (Salesforce or similar)
Experience using DocuSign or similar e-signature platforms
Strong proficiency in Google Sheets or Excel for tracking and reporting
High attention to detail with strong accuracy in data management
Strong written and verbal communication skills (customer-facing)
Comfortable handling outbound calls, follow-ups, and objection handling
Ability to manage multiple workflows simultaneously with strong organization

Own and manage all customer contracts across the portfolio
Maintain a clear source of truth for contract status, terms, and coverage
Maintain and continuously update the master contract tracking sheet
Identify customers without valid contracts and prioritize outreach
Conduct daily outreach via phone and email to drive contract completion
Update contract-related data and RMR (Recurring Monthly Revenue) in Salesforce
Create, send, and manage agreements for new services and account updates
Ensure AutoPay enrollment for all applicable contracts
Conduct daily collections outreach for assigned accounts
Provide daily reporting on outreach activity, contracts sent/signed, and updates
Identify recurring issues and recommend improvements to workflows and systems

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