Remote Sales and Customer Success Specialist - English
New
M
MaidThisCleaning Services
LATAM Countries Only, CSTContractMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- A year or more
- Required Skills
- CRM
Requirements
- Proactive, friendly, and genuinely energetic on the phone
- Ability to move a conversation forward without forcing it
- Asks the right questions and listens effectively
- Closes with confidence, not pressure
- A year or more of sales or phone-based customer experience
- Fluent in English (spoken and written)
- Reliable and follows through without needing to be chased down
- Own reliable computer
- Smartphone for calls and texts
- Noise-canceling headset
- Solid internet connection
- Webcam
- Quiet spot to work from
- Backup plan for internet outages
Responsibilities
- Jump on every inbound lead fast and return calls, voicemails, texts, emails, and form submissions promptly
- Run confident, engaging sales conversations that feel helpful and natural
- Walk leads through pricing and services in plain simple terms
- Follow a smart follow-up cadence using calls, texts, and emails
- Ask for the booking and close with confidence
- Check in with customers after their clean to confirm satisfaction and ask for reviews
- Handle scheduling changes, rescheduling, and customer questions as they come up
- Send prep instructions and confirm any special requests or add-ons
- Manage smaller issues in real time and escalate anything bigger with clear notes
- Log accurate notes in our CRM (GoHighLevel) on every lead, quote, follow-up, and outcome
- Keep the pipeline clean and current so nothing slips through the cracks
- Help refine scripts, talk tracks, and quick-reply templates over time
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