Customer Success Specialist
GMT-5Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 1-2+ years
- Required Skills
- Microsoft DynamicsSAPSaaSCRM
Requirements
- 1-2+ years of experience in a similar Customer Success, Implementation, or Account Management position
- Proven experience of setting up a complex B2B product with functional logic (e.g., Odoo, SAP, Microsoft Dynamics, or similar large-scale ERP/CRM/SaaS products)
- Customer-oriented and responsible attitude
- Fluent English both written and spoken
- Excellent presentation and account management skills
Responsibilities
- Set up and configure our complex B2B product, which includes functional logic
- Conduct demo calls to deeply understand client business needs and hold compelling product demonstrations to showcase value and functionality
- Develop and conduct comprehensive client trainings to ensure high user adoption
- Proactively manage the client journey, fostering strong relationships and acting as a trusted advisor to ensure ongoing satisfaction and success
- Manage a portfolio of accounts, focusing on retention and identifying opportunities to upgrade client plans as per their growing needs
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