Remote Sales and Customer Success Specialist - English
M
MaidThisCleaning Services
Buenos Aires, AR / Bogotá, CO / Guadalajara, MX / San Salvador, SV / San Pedro Sula, HN, CSTContractMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- A year or more
- Required Skills
- CRM
Requirements
- A year or more of sales or phone-based customer experience
- Fluent in English (spoken and written)
- Reliable
- Follows through without needing to be chased down
- Own reliable computer
- Own smartphone for calls and texts
- Own noise-canceling headset
- Solid internet connection
- Own webcam
- Quiet spot to work from
- Backup plan for internet outages
- Proactive
- Friendly
- Genuinely energetic on the phone
- Able to move a conversation forward without forcing it
- Asks the right questions
- Listens
- Closes with confidence (not pressure)
Responsibilities
- Jump on every inbound lead fast (Speed to Lead! Within seconds if possible!) and return calls, voicemails, texts, emails, and form submissions promptly
- Run confident, engaging sales conversations that feel helpful and natural
- Walk leads through our pricing and services in plain simple terms
- Follow a smart follow-up cadence using calls, texts, and emails
- Ask for the booking and close with confidence
- Check in with customers after their clean to confirm satisfaction and ask for reviews
- Handle scheduling changes, rescheduling, and customer questions as they come up
- Send prep instructions and confirm any special requests or add-ons
- Manage smaller issues in real time and escalate anything bigger with clear notes
- Log accurate notes in our CRM (GoHighLevel) on every lead, quote, follow-up, and outcome
- Keep the pipeline clean and current so nothing slips through the cracks
- Help refine scripts, talk tracks, and quick-reply templates over time
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