Customer Success Manager/Account Manager
New
H
HuzzleSaaS, Tech, E-commerce, Marketing, Cybersecurity, FinTech, B2B
South Africa. Pakistan. Morocco. Egypt. ColombiaFull-TimeMiddle
Salary25000 - 60000 ZAR per month
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Job Details
- Languages
- English
- Experience
- 1+ years
- Required Skills
- SalesforceHubSpotCRM
Requirements
- 1+ years in Customer Success, Account Management, or Client Support roles
- Industry experience in SaaS, Tech, E-commerce, Marketing, Cybersecurity, FinTech, or other B2B-focused industries
- Comfortable using CRMs (e.g., HubSpot, Salesforce)
- Experience with customer engagement tools
- Experience with ticketing systems
- Fluent in English
- Strong verbal and written communication skills
- Reliable laptop
- Stable internet connection
Responsibilities
- Build strong, lasting relationships with clients, ensuring they achieve their goals and maximise the value of products/services.
- Guide customers through onboarding, ensuring a seamless experience and driving adoption of the product.
- Identify opportunities to upsell/cross-sell solutions while reducing churn through strategic engagement.
- Act as the go-to point of contact, addressing concerns, troubleshooting issues, and ensuring client satisfaction.
- Analyse usage metrics and feedback to optimise customer engagement strategies and increase success rates.
- Work closely with Sales, Product, and Marketing teams to improve the customer experience and deliver meaningful insights.
- Represent customer needs internally and champion solutions that drive long-term satisfaction.
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