- Answer inbound customer calls promptly and professionally.
- Capture and qualify new customer inquiries and route them appropriately.
- Distribute approved quotes and proposals, confirming receipt.
- Conduct proactive phone and email follow-ups on open quotes.
- Engage with customers to clarify requirements, address objections, and establish next steps.
- Research bid opportunities and coordinate bid submissions.
- Maintain accurate CRM records and monitor sales pipeline activity.
- Escalate complex needs and participate in regular pipeline reviews.