- Install, configure, administer, and maintain Microsoft 365, Google Workspace, and AWS environments.
- Manage Windows Server and other server environments, ensuring performance, security, and reliability.
- Troubleshoot advanced issues across Windows, Linux, macOS, and server operating systems.
- Administer local networks, IP addressing, DNS, email systems, and related infrastructure.
- Configure cybersecurity solutions, including antivirus, firewalls, and VPNs, using Cisco Meraki, Sophos, SentinelOne, and Todyl.
- Maintain remote access and management tools, including ConnectWise and Datto.
- Administer backup, disaster recovery, and virtualization solutions using Datto, MSP360, and NinjaOne.
- Develop scripts and automated processes, evaluate IT solutions, and optimize hardware and software configurations.
- Manage support tickets and escalated issues, maintain records, and create technical documentation and knowledge base articles.
- Provide technical assistance to customers and identify opportunities to improve IT infrastructure, applications, and service delivery.