- Jump on every inbound lead fast (Speed to Lead! Within seconds if possible!) and return calls, voicemails, texts, emails, and form submissions promptly
- Run confident, engaging sales conversations that feel helpful and natural
- Walk leads through our pricing and services in plain simple terms
- Follow a smart follow-up cadence using calls, texts, and emails
- Ask for the booking and close with confidence
- Check in with customers after their clean to confirm satisfaction and ask for reviews
- Handle scheduling changes, rescheduling, and customer questions as they come up
- Send prep instructions and confirm any special requests or add-ons
- Manage smaller issues in real time and escalate anything bigger with clear notes
- Log accurate notes in our CRM (GoHighLevel) on every lead, quote, follow-up, and outcome
- Keep the pipeline clean and current so nothing slips through the cracks
- Help refine scripts, talk tracks, and quick-reply templates over time
CRM