Senior Solution Consultant - Post-Sales, Platform
S
SocureIdentity Verification, Fraud Prevention
USAFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 2–4+ years
- Required Skills
- RESTful APIs
Requirements
- 2–4+ years of experience in a solution consulting, technical implementation, or support engineering role
- Experience preferably within SaaS or a technology-related company
- Working knowledge of APIs
- Working knowledge of data integration
- Working knowledge of web-based platforms
- Comfortable explaining technical concepts to clients in a clear and approachable way
- Ability to manage multiple client needs and timelines in a structured and organized manner
- A collaborative attitude with a willingness to learn and adapt
- Bachelor’s degree or equivalent experience in a technical or related field
Responsibilities
- Assist with onboarding efforts for new clients, helping to configure and deliver Socure’s platform according to customer needs
- Support technical integrations by working with client teams and providing input on best practices
- Contribute to early-stage client success by ensuring the solution is implemented effectively
- Help troubleshoot technical issues during early stages of deployment in coordination with Support and Customer Success teams
- Work alongside internal teams to make sure client questions are addressed quickly and thoroughly
- Participate in ongoing optimization efforts to improve the client experience
- Gather and document technical and functional requirements from clients
- Help translate client workflows into effective product configurations
- Assist in resolving integration or product issues, escalating as needed
- Deliver introductory training sessions and walkthroughs to help clients get started confidently
- Contribute to the creation of documentation and internal resources to support common onboarding patterns
- Share client feedback and observations with Product, Engineering, and other teams to help inform product improvements
- Collaborate with Sales, Support, and Customer Success to ensure a coordinated customer experience
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