RunningMate Partnerships & Programs Director

3+ cycles of campaign or Democratic party leadership experience, including field organizing. 5+ years of relevant experience in product success, client success, or go-to-market strategy, preferably in SaaS or civic technology. Proven experience leading and managing teams or direct reports. Expertise in partnership development and sales pipeline management. Strong analytical and problem-solving skills. Exceptional communication and collaboration skills. Commitment to leveraging technology and data products for progressive causes. Experience in civic engagement, campaigns, or voter technology tools (desired). Familiarity with CRM tools like Salesforce or Gainsight (desired). Background in creating and managing cross-functional go-to-market strategies (desired).

Lead and mentor Client Success Support Specialist for client onboarding, training, and support. Establish and optimize processes for client satisfaction, retention, and engagement. Analyze client feedback and usage data to identify improvements. Advise current and potential clients on product usage. Manage partnerships within the sales pipeline for product expansion. Ensure smooth transitions from partnership agreements to client onboarding. Track and report on partnership outcomes. Collaborate with marketing on promotional campaigns and content. Provide strategic input on product messaging and outreach. Identify new opportunities to meet partner needs. Serve as liaison between Client Success, Marketing, and Sales. Communicate progress and insights to internal stakeholders. Drive transparency and efficiency across teams.