- Own and manage customer issues and see problems through to resolution, including troubleshooting and identifying solutions.
- Mentor support engineers across the Cato Support Organization.
- Contribute to knowledge articles on an ongoing basis.
- Act as a customer advocate working directly with engineering, CS/PS, and Product Management on customer issues.
- Serve as a focal point for customer needs, deeply understanding their business and aligning it with Cato's solution.
- Track and monitor customer status, identifying areas of concern and growth opportunities.
- Participate in building, improving, and expanding Cato’s Global Support Services.
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