- Own and manage customer issues, troubleshooting problems and seeing them through to resolution.
- Mentor support engineers across the Cato Support Organization.
- Contribute to knowledge articles.
- Work with Engineering, CS/PS, and Product Management on customer issues.
- Understand customers’ businesses and align their needs with Cato’s solutions in the Standard and Designated Support Engineer programs.
- Act as a trusted advisor to Cato customers.
- Track and monitor customer status and identify areas of concern and growth opportunities.
- Help build, improve, and expand Cato’s Global Support Services.
NetworkingTroubleshootingSaaS