Product Support T3 Engineer
New
C
Cato NetworksNetwork security
This REMOTE position is open to candidates based in the United States.Full-Time
Salary not disclosed
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Job Details
- Required Skills
- SaaSNetworkingTroubleshooting
Requirements
- Have a support engineering background at a web, network, or information-security company.
- Have strong computer skills, especially in networking, TCP/IP, firewalls, and proxy servers.
- Be able to troubleshoot complicated technical problems in real production environments.
- Have experience working with a cloud or SaaS technology provider.
- Be familiar with VPNs, IPSec, and security protocols and standards.
- Have strong oral and written communication skills and an interest in working with customers.
- Be able to adapt and work efficiently in a rapidly changing environment while managing multiple simultaneous projects.
- Be able to work effectively in a fast-paced environment.
- Be able to work with a globally dispersed, cross-cultural team.
Responsibilities
- Own and manage customer issues, troubleshooting problems and seeing them through to resolution.
- Mentor support engineers across the Cato Support Organization.
- Contribute to knowledge articles.
- Work with Engineering, CS/PS, and Product Management on customer issues.
- Understand customers’ businesses and align their needs with Cato’s solutions in the Standard and Designated Support Engineer programs.
- Act as a trusted advisor to Cato customers.
- Track and monitor customer status and identify areas of concern and growth opportunities.
- Help build, improve, and expand Cato’s Global Support Services.
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