Senior Technical Support Engineer
J
JobgetherCloud infrastructure
Based in the United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Advanced written and verbal communication skills in English.
- Required Skills
- DockerKubernetesLinuxNetworkingTroubleshooting
Requirements
- Bachelor's degree in Computer Science, Engineering, or a related technical field.
- Previous experience in customer-facing technical support roles.
- Strong troubleshooting and problem-solving skills for complex technical issues.
- Solid L2/L3 networking knowledge, including network stacks, switching, routing, and firewalls.
- Practical experience working with Linux environments.
- Advanced written and verbal communication skills in English.
- Ability to manage and prioritize multiple customer issues in dynamic, high-pressure situations.
- Strong communication and collaboration skills when working with customers and distributed technical teams.
- U.S. citizenship is mandatory.
- Docker and Kubernetes experience, familiarity with the ELK stack, and experience with telecommunications providers are advantageous.
Responsibilities
- Provide L2/L3 technical support for cloud infrastructure products and operator suites.
- Investigate, troubleshoot, and resolve complex issues involving networking, Linux systems, and cloud environments.
- Analyze logs in depth to identify root causes and recommend solutions.
- Monitor customer KPIs and service-level agreements (SLAs).
- Execute software upgrades, maintenance activities, and security patching.
- Lead emergency recovery efforts and coordinate technical responses during service outages.
- Maintain and support customer laboratory environments.
- Document troubleshooting procedures, technical solutions, and best practices in the knowledge base.
- Mentor and train engineers, and collaborate with technical teams across product lines.
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