Customer Service Representative (CSR)

High school degree or equivalent Exceptional customer service skills Minimum two years Customer Service experience Aptitude in computer applications and networks Ability to type a minimum of 55 wpm Ability to perform and prioritize multiple tasks Detail oriented Tact and patience in dealing with various personalities and sensitive issues Must be able to work with minimal supervision, problem solve, think analytically, have excellent organizational skills, be detail oriented, and demonstrate honesty, integrity and dependability Excellent interpersonal relationship skills

Answer calls from customers looking to setup service jobs Set up new customer accounts & locations Verify existing customer account and location information and make updates as necessary Take accurate and detailed job scheduling information to book unassigned jobs Work closely with DSR in order to provide any missing details on booked jobs Work with DST to handle customer inquiries regarding scheduling Perform other duties as assigned and as time allows