Associate Product Manager, Support AI

1-2+ years of experience in product management, product operations, business operations, or a similar analytical role. Strong analytical skills. Fluency with Google Sheets and BI tools (Hex, Sigma, etc). Fluency using AI tools to generate insights. Highly organized and able to prioritize. Excellent written and verbal communication skills. Ability to focus on the big picture and details. Professionalism and reliability when engaging with vendors.

Write product specs for chat and voice AI roadmaps. Use AI and analytics tools to identify opportunities and analyze performance. Conduct transcript analysis to identify gaps and opportunities. Support product rollouts by testing and monitoring performance. Partner with Operations SMEs for problem validation and testing. Collaborate with content teams for timely delivery of content. Enable smooth product releases with operations and enablement teams. Contribute to vendor management and roadmap priorities. Report on roadmap performance and KPIs.