Senior Account Executive

Overall 10+ years experience with at least 5+ years experience in full-cycle Enterprise direct sales within the Enterprise space (G2K). At least 5+ years of experience in full cycle sales directly selling technical Customer Engagement solutions. Native and business fluency in English & Thai. Experience outbound prospecting in acquiring new Enterprise accounts in BFSI, Airlines, Retail, and executing strong quarterly planning strategy for territory penetration. Proven track record developing strategic relationships within the Enterprise account space, building executive relationships (C-level), driving innovation, growing new pipeline/business development, and developing strategic long-term account plans. Technical solutions selling experience working with real customers, listening to them, and solving problems. Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships. Analytical account development strategy based on using data to find opportunities and prove value. The ability to provide thorough weekly forecasting metrics and communicate them in a succinct manner. Strong interpersonal and communication skills. Ability to influence and build effective working relationships with all levels of the organization. Entrepreneurial mindset with appetite to define process and build programs. Deep experience in solutioning Enterprise Contact Center use cases with business outcome (Desired). An understanding of the cloud computing/communications business model and excitement for selling to a technical audience while applying a solutions focused approach to selling (Desired). A Bachelor’s degree or equivalent experience (Desired).

Responsible for new customer acquisition with a quota for net new bookings. Understand customer business and technical requirements and match them to Twilio's capabilities. Work with internal teams to design mutually beneficial contracts. Present complex contractual, technical, and financial details to prospects. Balance competing priorities and manage multiple projects and deals. Drive synergy cross functionally to develop territory strategies and sales plans. Act as the voice of the customer to Twilio’s product and carrier relations teams. Establish subject matter expertise in the Customer Engagement industry. Generate and maintain an accurate pipeline and forecast utilizing Salesforce.