Senior Account Executive

10+ years overall experience with at least 5+ years in full-cycle Enterprise direct sales (G2K). At least 5+ years of experience in full cycle sales directly selling technical Customer Engagement solutions. Native and business fluency in English & Thai is desired. Experience outbound prospecting in acquiring new Enterprise accounts in BFSI, Airlines, Retail. Proven track record developing strategic relationships within the Enterprise account space, building executive relationships (C-level). Technical solutions selling experience working with real customers, listening to them, and solving problems. Comfortable working with business and highly technical leaders. Analytical account development strategy based on using data. Ability to provide thorough weekly forecasting metrics and communicate them succinctly. Strong interpersonal and communication skills. Ability to influence and build effective working relationships with all levels of the organization. Entrepreneurial mindset with appetite to define process and build programs. Deep experience in solutioning Enterprise Contact Center use cases with business outcome (Desired). Understanding of the cloud computing/communications business model (Desired). A Bachelor’s degree or equivalent experience (Desired).

Responsible for new customer acquisition with a quota for net new bookings. Understand customer business and technical requirements and match to Twilio's solutions. Work with internal teams (Finance, Legal, Deal Desk, Operations) to design contracts. Present complex contractual, technical, and financial details to prospects. Balance competing priorities and manage multiple projects and deals. Drive synergy with marketing, partners, product, and finance for territory strategies. Act as the voice of the customer to product and carrier relations teams. Establish subject matter expertise in the Customer Engagement industry. Generate and maintain an accurate pipeline and forecast utilizing Salesforce.