(English and Spanish, Advanced Excel) Customer Support Consultant (Remotely)

Excellent English and Spanish communication skills (C1/C2 for both spoken and written) At least 6 months experience in customer support Experience with Excel Strong analytical thinking and research skills Positive, proactive and responsible attitude Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Deliver outstanding customer support via emails Build strong and lasting customer relationships Keep up with evolving tools and technology Handle sensitive customer data with care and security Apply the latest and greatest customer happiness practices Maintain deep understanding of client solutions and meet KPI Communicate with developers and cross-functional specialists