Engagement Manager (West Region)

3+ years in customer success, training, or related field responsible for product adoption, preferably in SaaS or public safety industries Firsthand experience in emergency communications (call taker, dispatcher, operations manager) Deep understanding of 911, CAD, NG911, and public safety technology ecosystems Excellent written and verbal communication skills Strong analytical skills and ability to creatively solve customer needs Proven track record of fostering relationships across multiple levels of an organization Ability to quickly learn and become proficient in new technologies and systems

Become a Prepared platform subject matter expert Conduct onsite, hands-on training for agency roles Monitor customer usage metrics and address improvements Serve as the voice of the customer within the organization Triage and resolve customer issues with the support team