RevOps Specialist - Contracts

Bachelor’s degree or equivalent relevant experience. 2+ years in Sales Operations, Revenue Operations, Deal Desk, or similar function. High attention to detail. Ability to work independently and cross-functionally. Excellent project management, training, and communication skills. Experience supporting quote-to-cash or contracting systems. Strong knowledge of Salesforce, DocuSign, and contract-related workflows. Proactive, collaborative, and customer-oriented mindset. Experience leading tool rollouts or change management initiatives (preferred). Understanding of SaaS or subscription-based contracting and renewal cycles (preferred).

Own the end-to-end contracting workflow for customer contracts. Ensure accuracy and completeness of contract data in Salesforce and DocuSign. Monitor contract stages and ensure timely routing for approvals and signatures. Maintain and evolve the contract approval process. Ensure compliance with internal policies and audit needs. Identify and implement process enhancements for efficiency. Fully manage contract-related tools like DocuSign. Partner on new tool evaluations or implementations. Monitor tool performance and address issues. Lead internal training and onboarding for contract systems. Create and maintain SOPs, documentation, and enablement materials. Host refresher trainings and office hours. Act as the go-to SME for contract-related issues. Troubleshoot escalations and liaise with IT and RevOps Systems. Provide timely support to internal stakeholders. Build and maintain dashboards and reports for contract performance. Own data quality initiatives for contract records. Conduct routine audits and lead remediation efforts.