Technical Services Lead

2+ Years Experience testing and working with APIs, webhooks, and integration platforms like Zapier Demonstrated ability to manage project timelines, budgets, and customer communications for technical implementations Experience defining project scope, providing accurate time estimates, and managing resource requirements Ability to work independently, learn new technologies quickly, and solve problems without constant oversight Strong written and verbal communication skills with experience managing customer expectations and leading UAT processes

Collaborate with Sales and Professional Service Engineers to define Professional Service project scope, timelines, and resource requirements Provide time estimates and budget projections for technical implementations Manage project timelines, budgets, and deliverables for technical implementations Coordinate and lead User Acceptance Testing (UAT) processes with customers Design, test, and troubleshoot API integrations, Zapier workflows, and custom technical solutions for clients Independently diagnose and resolve technical issues