Lead Services Consultant

Customer-first mindset and consultative approach. Deep implementation/onboarding expertise with complex SaaS software (CRM, ERP, etc.) for large, complex customers. Experience helping customers drive organizational change. Experience driving value conversations to executive teams. Excellent oral and written communication skills. Ability to provide certainty and urgency to customers. Strategic mindset for long-term planning and product recommendations. Detail-oriented with strong project management skills. Strong technical aptitude, including understanding of integrations, APIs, and technical strategy.

Recommend implementation and services strategy for HubSpot customers. Diagnose customer needs based on business objectives and technical requirements. Create customized implementation plans and recommend services or Solutions Partners. Work with customers or partners to define resource needs. Establish milestones, project plans, and timelines. Present plans to customer's Executive team. Influence customer purchase decisions. Enhance alignment between Sales and Services teams. Build relationships with accredited Solutions Partners. Provide advice on HubSpot best practices, business process, deployment planning, and change management.