Customer Success Manager

Minimum of 2–3 years’ experience in a customer success, account management, or client-facing role Strong communication and interpersonal skills Proven ability to manage multiple client relationships and prioritize tasks Experience with CRM platforms such as HubSpot, Salesforce, or similar Strategic thinker with strong problem-solving skills Ability to work independently in a remote setting Must have access to a reliable internet connection and a personal laptop

Serve as the main point of contact for a portfolio of clients Build strong, long-term relationships with clients Understand clients’ goals and challenges to provide tailored solutions Monitor customer usage and engagement data Coordinate with internal teams to resolve issues Advocate for clients internally Track key performance indicators (renewal rates, satisfaction, NPS) Support the development of success plans and training resources