Customer Service / Virtual Assistant
Company:VirtueStaff
Location:South Africa
Languages:English
Seniority level:Proven experience
Experience:Proven experience
Skills:
Problem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingMicrosoft Office SuiteVerbal communicationData entryCRM
Requirements:
Proven experience in customer service, virtual assistance, or a similar role Excellent communication skills, both written and verbal Strong problem-solving skills Customer-first attitude Ability to multitask and manage time efficiently in a remote setting Familiarity with CRM systems and various digital communication tools Highly organized and detail-oriented Ability to work independently as well as part of a team Experience with social media platforms and digital marketing is a plus
Responsibilities:
Deliver outstanding customer service Respond to inquiries via phone, email, and chat Assist customers with account-related questions and order processing Perform administrative tasks such as data entry and appointment scheduling Maintain accurate records Document and track customer interactions Escalate unresolved issues Collaborate with team members to refine processes Help with social media management and content updates Provide feedback on customer service strategies
