Billing Support Specialist

High school diploma or equivalent required; associate’s degree preferred. 1-year minimum experience in customer support, technical support, or billing support. Experience in Medical Billing or Healthcare industry. Understanding of medical billing workflows, insurance claims submissions, and payment processing. Familiarity with CPT, ICD-10, HCPCS codes, medical terminology and denial management is a plus. Knowledge of CMS forms, payer policies, and the US Payer landscape preferred. Experience with EHR/EMR, practice management software, or healthcare revenue cycle management systems preferred. Knowledge of HIPPA compliance and data security best practices. Ability to navigate and troubleshoot SaaS-based platforms and related integrations. Basic coding knowledge related to medical billing and claims processing. Understanding of claims submission and payer communications, including EDI enrollment process. Analytics skills to diagnose and resolve billing-related issues efficiently. Strong interpersonal and communication skills. Experience using CRM platforms such as Salesforce. Strong multi-tasking and time management skills.

Provide support to customers via various channels for product and technical inquiries. Perform root cause analysis for issues and recommend corrective actions. Assist users in navigating software and managing accounts. Guide customers on best practices for revenue cycle management. Maintain detailed records of customer interactions. Identify and escalate software bugs and recurring issues. Ensure adherence to HIPAA and healthcare data security regulations. Collaborate with payers and internal teams to resolve escalated issues. Collaborate with training teams to improve documentation. Meet or exceed performance metrics. Handle a high volume of inbound calls daily.