Billing Support Specialist
T
TebraHealthcare Billing
United StatesFull-TimeEntry
Salary23 - 25 USD per hour
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Job Details
- Languages
- English
- Experience
- 1-year minimum
- Required Skills
- SalesforceMicrosoft ExcelDocumentationCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsMultitaskingSaaSTroubleshootingTechnical supportCRM
Requirements
- High school diploma or equivalent required; associate’s degree preferred.
- 1-year minimum experience in customer support, technical support, or billing support.
- Experience in Medical Billing or Healthcare industry.
- Understanding of medical billing workflows, insurance claims submissions, and payment processing.
- Familiarity with CPT, ICD-10, HCPCS codes, medical terminology and denial management is a plus.
- Knowledge of CMS forms, payer policies, and the US Payer landscape preferred.
- Experience with EHR/EMR, practice management software, or healthcare revenue cycle management systems preferred.
- Knowledge of HIPPA compliance and data security best practices.
- Ability to navigate and troubleshoot SaaS-based platforms and related integrations.
- Basic coding knowledge related to medical billing and claims processing.
- Understanding of claims submission and payer communications, including EDI enrollment process.
- Analytics skills to diagnose and resolve billing-related issues efficiently.
- Strong interpersonal and communication skills.
- Experience using CRM platforms such as Salesforce.
- Strong multi-tasking and time management skills.
Responsibilities
- Provide support to customers via various channels for product and technical inquiries.
- Perform root cause analysis for issues and recommend corrective actions.
- Assist users in navigating software and managing accounts.
- Guide customers on best practices for revenue cycle management.
- Maintain detailed records of customer interactions.
- Identify and escalate software bugs and recurring issues.
- Ensure adherence to HIPAA and healthcare data security regulations.
- Collaborate with payers and internal teams to resolve escalated issues.
- Collaborate with training teams to improve documentation.
- Meet or exceed performance metrics.
- Handle a high volume of inbound calls daily.
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